What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Choose the one that suits you best at checkout.

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Can I modify or cancel my order after placing it?

Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming.

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How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order’s journey to your doorstep.

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Do you offer international shipping?

Yes, we do! We offer international shipping to many countries. Shipping costs and delivery times vary, so check our shipping policy for details.

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What is your return and exchange policy?

We have a 30-day return policy. If you’re not satisfied with your purchase, you can initiate a return or exchange. Please refer to our Return & Exchange Policy for detailed instructions.

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How do I know which size to choose?

Consult our Size Guide for accurate measurements and fitting tips. If you’re unsure, feel free to contact our customer support for assistance.

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Are your products ethically sourced?

Yes, we are committed to ethical sourcing and production practices. Our products are crafted with care, and we prioritize fair labor and sustainable materials.

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Do you restock sold-out items?

We do our best to restock popular items, but availability depends on demand and production schedules. Check back regularly or sign up for notifications.

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Can I change my shipping address after placing an order?

To ensure a smooth process, we cannot change shipping addresses after an order is placed. Make sure to provide the correct address during checkout.

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Are your products machine washable?

Most of our products are machine washable. Check the care instructions on the product page or garment tag for specific details.

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Do you offer gift cards?

Yes, we offer gift cards of various denominations. They make for perfect gifts and can be purchased on our website.

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What if my item arrives damaged or defective?

Contact our customer support at contact@zaysheen.com with photos of the damaged or defective item, and we’ll assist you in resolving the issue.

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How do I use a discount code?

Enter your discount code at checkout in the designated field. The total will be adjusted accordingly before you make your payment.

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How can I contact customer support?

You can reach our customer support team at contact@zaysheen.com. We aim to respond promptly to all inquiries.

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Are there any ongoing promotions or discounts?

Stay updated on our latest promotions by subscribing to our newsletter and following us on social media. We frequently offer special deals and discounts.

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Do you have a physical store I can visit?

Currently, we operate exclusively online, allowing us to provide a seamless shopping experience. Keep an eye on updates for any future physical store openings.

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WILL MY DELIVERY CHARGE BE REFUNDED?

Certainly! We refund the item cost upon return processing, but unfortunately, the delivery charge is non-refundable. If you have any questions, reach out to our customer support for assistance.