FAQs
Brief list of FAQs
HOW DO I KNOW WHICH SIZE FITS ME?
Please click on the size guide that is on each product page. If you have any specific questions, please feel free to contact us at support@zaysheen.com
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
It may take 24 to 48 hours for your order to be confirmed. After the package arrives at the logistics company, it usually takes 3 – 5 days for the delivery time to reach the customer. “For imported products, it requires customs clearance and air transportation, so however it will take 2-3 weeks to deliver at the customer’s given address, please understand. Thank you.”
DO YOU DELIVER TO MY COUNTRY?
Yes! We have worldwide delivery options. Select your country, and you will be able to shop in your local currency and language and be shown speedy delivery options to your country.
HOW DO I RETURN ITEMS?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and the original packaging. You’ll also need the receipt or proof of purchase.
CAN I RETURN OR EXCHANGE AN ITEM I BOUGHT ON SALE?
Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return, we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order.
WILL MY DELIVERY CHARGE BE REFUNDED?
We only refund the cost of the item when we process the return, not the delivery cost.
I WANT TO ORDER IN BULK?
Sure! Contact us at: support@zaysheen.com to get your products at the best price.