Dear Valued Customer, At Záy Sheen, we deeply appreciate your trust and patronage. Our commitment is to provide you with the best products and an unparalleled shopping experience. However, we understand that there may be instances where the received item doesn’t meet your expectations or is not what you ordered.

To ensure your satisfaction, we have implemented a 30-day return policy, allowing you ample time to request a return or exchange after receiving your purchase. In the unfortunate event that your order arrives damaged, please reach out to us via email, and our dedicated team will promptly assist you in resolving the issue. Your refund will be processed swiftly, with the credited amount automatically applied to your credit/debit card or the original method of payment.

For a return to be eligible, the item must remain in the same condition as when you received it – unworn or unused, with tags intact, and in its original packaging.

Initiating a return is a simple process. Contact us at contact@zaysheen.com, and we will provide you with a return label along with detailed instructions on where and how to send your package.

Should you have any further inquiries or require additional information, our customer service team is always available to assist you. Feel free to contact us at contact@zaysheen.com, and we will be more than happy to address your concerns.

Thank you for choosing Záy Sheen. We are dedicated to ensuring your satisfaction and look forward to serving you with the utmost professionalism and care.

Záy Sheen Customer Support Team.